About us

 Who we are!

Step into the world of Eden Disability Care, where we turn dreams into reality. We started with a dream: to infuse purpose and hope into the lives of those with disabilities. We hold a steadfast belief that within every disability lies potential. Our mission is to enable people to see this too. We're committed to dismantling barriers and creating an inclusive society where everyone, regardless of their abilities, can fully participate.


At Eden, we've meticulously crafted our foundation on four fundamental values that resonate deeply with NDIS participants and their families. These values are the cornerstones of our existence: Passion, People-Centric, Independence, and Care.


Our unwavering dedication is to provide you with a level of support that mirrors what we'd expect for our own loved ones. This means cherishing the unique qualities of every participant and recognizing the entirety of the person, not merely a catalog of support requirements. Welcome to Eden Disability Care, where we're not just changing lives; we're enriching them.

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passionate

Passion is a driving force behind our disability service. We approach our mission with unwavering enthusiasm and dedication, fueled by a burning desire to make a real difference in the lives of those we support. Our passion is evident in every interaction, every effort, and every step we take to empower individuals with disabilities. It's what propels us to go the extra mile and to be a relentless advocate for their dreams and aspirations. At the heart of our service is a shared commitment to transform passion into meaningful action, fostering a world where everyone's potential is celebrated and nurtured.

people focused

We embrace a person-centered approach that prioritises our customers, their families, caregivers, and guardians. We recognize the uniqueness of each individual, listening closely to their aspirations and needs. Our goal is to empower them to make choices about their own lives, focusing on the whole person rather than labels. This approach promotes inclusivity and celebrates individuality as we work together to achieve shared goals

supportive

We stand by individuals with unwavering encouragement and assistance, ensuring they have the tools they need to navigate life's challenges and triumphs. Our commitment to support goes beyond words; it's seen in our actions, our dedication, and our genuine care for the well-being of those we serve. We empower individuals with disabilities to take the lead in decision-making, granting them greater autonomy and influence over their lives. Our focus is on facilitating each person to lead the life they desire, with the flexibility to do so on their terms. Our guiding principle is "we do with, not for," ensuring that we never diminish opportunities for you to achieve the highest level of independence possible.

compassionate

In our disability service, compassion is at our core. We're driven by a deep understanding of each individual's unique journey and a genuine desire to make a positive impact. We listen, respect choices, and offer unwavering support through life's challenges. Compassion is not just a word; it's the foundation of everything we do, creating a world where everyone's potential can shine, and where care and understanding are paramount.

FAQS

Here are answers to some common questions. 



  • What funding do I need to access Eden Care Services?

    You can either pay privately for the disability support services you receive through Eden or use your NDIS funding to pay for it. We provide services for participates that are self managed or plan managed with their NDIS funding.

  • When do I have to pay?

    Once you have received support from Eden Care, you will receive an invoice for the services you have received. You will have 7 days to pay the invoice via bank transfer. If you are working with a plan manager our team can organise to send invoices to them on behalf of your support worker. If you’re self-managing your plan, you can pay your worker using a credit card, debit card or through invoices. 

  • Is Eden Care an NDIS provider?

    Yes, we are an unregistered provider that can be accessed by self managed or plan managed participants. We are bound by the NDIS Code of Conduct , NDIS Quality and Safety Commission and Worker Screening Checks. 

  • How much does it cost?

    We know NDIS participants want their funding to go as far as possible, that’s why Eden charges price limits from the NDIS Price guide set out by the NDIA. These price limits and pricing arrangements help you get reasonable value for money from your plan funds. 

  • What makes Eden Care Stand out from the rest?

    Trust and Safety - At Eden it is our number one priority that our participants and families feel heard, understood, prioritised and respected. We are here to listen to your needs, uphold your beliefs and values, and go above and beyond to ensure we are providing the best service possible. 

    Experienced and qualified staff - We know how important it is to have staff with knowledge and expertise to help you achieve your goals. We also know it is not just about qualifications. That’s why we endeavour for all our staff to demonstrate understanding and experience as they are just as important. 

    Open communication and reliable - We want you to feel comfortable to communicate your needs and wants to us. Open and honest communication is a foundation of Eden to ensure the service we provide is all about the customers and any problems or concerns to be fixed immediately or even preventatively. 

    Appropriate staff to customer service - We want each participant to feel comfortable with their support worker. Which is why we match staff personality and qualifications to fit with each customer. 

    Personalised experience tailored to you - We tailor our services to fit you and your specific needs and preferences. This is done with a one on one consultation before starting with Eden to create a plan and program that best suits you. 

    Helpful - At Eden, we are putting your long term wellbeing first. Our aim is to support & encourage you to be as independent as possible so that you can have choice and control over your life. 

    Ethical - At Eden we hold ourselves to high ethical standards, acting with transparency, honesty and integrity in all that we do. We want you to know that we care about the service we provide and the people we work with. Our goal is to provide quality support to our participants and their families. 

    Good and fair price and service agreement - Eden follows the NDIS price guide and charge rates that are outlined by them only, to ensure you are receiving value for money at a fair and reasonable rate. 

    Accessible location and transport options - We have a range of transport options for participants to choose from to ensure our services are accessible for all. 

    Availability and have what you need - Eden wants to work with you to ensure we fit in with you and your needs.

  • What level of training do staff have?

    All our staff providing hands-on care have a NDIS Worker Screening Check and are qualified in First Aid and CPR. Every member of our team completes compulsory e-Learning training and COVID-19 Infection control training. If you have complex or technical support needs, our team will complete training specifically related to your care. 

  • Do I need a referral?

    No. We do not require a referral to receive our services. Contact us today to set up a free one on one consultation. 

Do you have a question that isn't in our FAQs? Please contact us.

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